The major participants of the Indian financial system are the commercial banks, the
             financial institutions (FIs), encompassing term-lending institutions, investment
             institutions, specialized financial institutions and the state-level development banks, Non-
             Bank Financial Companies (NBFCs) and other market intermediaries such as the stock
             brokers and money-lenders. The Banking sector is one of the major components of this
             system. It has undergone a lot of changes and has become a very competitive sector
             today. The structure of the banking sector can be summed up in the following diagram.
             The banking segment in India functions under the umbrella of Reserve Bank of India -
             the regulatory authority and the central bank. Our study here would be restricted to the
             commercial banks. This sub sector can broadly be classified into:
             Private sector banks (old and new)
             The Public sector banks have either the Government of India or Reserve Bank of India as
             the majority shareholder. This segment comprises of State Bank of India (SBI) and its
             subsidiaries and other nationalized banks. SBI is the largest bank in India both in terms of
             its branch network as well as the size of deposits and advances.
             Mergers & Acquisitions (Banking Industry)
             Confidence of the public in the banks since they are Government owned
             Large asset and deposit base
             Large proportion of NPAs
             Over-staffed, strong unionized workforce
             Interference of government in operational issues
             Have not yet adopted the latest technology available
             Service levels for customers have not been satisfactory
             Private Sector Banks have been in action in India for a very l
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