her entire attitude has to change. For instance, before you step into the floor and out of the warehouse there is a process that needs to take place within every employee. First and foremost what happens outside the store stays outside the store. It does not matter if you just failed your final in your English class or if your best friend moved away, you leave your problems out the door. There is no reason why you should have a bad attitude at work; if you react indifferently to a customer's need it could cost you your job. Needless to say, the customer's complaint would
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