Like it or not, conflict is part of every job. Sometimes conflict involves work related issues. Other times, it focuses on personal issues. Conflicts are unavoidable, unpleasant, and counterproductive. But with the right approach, conflict can have good results. A poorly handles conflict certainly can be dangerous; relationships suffer and productivity declines. While on the other hand, a skillfully handled conflict can result in several benefits. It can function as a safety valve, letting people ventilate their frustrations that are blocking their effective functions. It can also lead to solving problems. When faced with a conflict you have several choices about how to respond. Each approach has different results.
One way to deal with conflict is to avoid it whenever possible. In some cases avoidance is physical; in other cases it is psychological. Avoidance is only a short term benefit of preventing a conflict. Despite the drawbacks, avoidance is sometimes a wise choice. But there are also some circumstances in which keeping quiet may be the most appropriate course of action. Here are a few examples of those circumstances: When you have no chance of winning, when more important issues are pressing, and when others can resolve the conflict more effectively.
Whereas avoiders stay away from conflicts, accommodators give ground as a way of maintaining harmony. Accommodating is hard to defend. It can be equivalent to appeasement, sacrificing one's principles, and putting harmony above dealing with important issues. This result from a low concern for your group's own interests combined with a high concern for the interests of other partners. This strategy is generally used when the issue is more important to others than to you. It is a "goodwill gesture." It is also appropriate when you recognize that you are wrong. The drawbacks are that your own ideas and concerns don't get attention. You may also lose credibility and future i...