tions, conclude that employees are more committed, are more dedicated to the company and work even harder (Capowsky, 1996).
             Employee retention is very important for organizations. If employees come and go, companies would have to invest too much money in training them time and time again. Do flexible work arrangements really improve employee retention? Some managers are still skeptical. The AICPA survey proved that these arrangements work. More than 80 percent of the CPAs surveyed, reported that if their flexible work arrangement had not been approved, they would have left the firm (Dreike Almer & Kaplan, 2000). Thus, contrary to the myth, flexible work arrangements appear to be an effective retention tool for firms.
             Myths of customer service deterioration tend to surge in the decision of flex implementation. For companies to attract and keep customers, they must provide an exclusive, unmatchable customer service.
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