Generally there are at least three areas of skills for the management/leadership process. The three most important are technical skills, human skills, and lastly conceptual skills. The ability to use these three main skills simultaneously will produce more efficient and effective results.
             The first skill level is the technical skill level. At this level, extensive knowledge of processes or techniques are required to effectively perform specific tasks. The second skill level is the human skill level. This level focuses on the ability to work with and motivate others. The third skill level is the conceptual skill level. This is the most advanced skill level. At this level, the manager understands the overall organization and knows who and where a person fits in the organization. The right combination and balance of all of these skill levels will allow one to succeed to top management positions in an organization.
             The focus of this section concentrates on the human skills level. Managers must be able to influence the behavior of others to "get the job done". They must be able to understand, predict, direct, change, and control behaviors of others. In understanding behavior, managers must determine why people act or present themselves in manners that they do. Managers must also look at what motivates people and therefore what actions their behaviors present in predicting a person's behavior. To direct, change, or control behavior is crucial in effective management. The ability to influence others to accomplish tasks and to reach desired goals is a necessity. At this level, personable skills are used to try and gain an understanding of the person and to relate, but yet teach the person the purpose of the goal and what can be attained from reaching that goal. Effective managers must have control of others. They must have the ability to influence others in a positive manner to achieve the end result. Manag...