WEBSTER UNIVERSITY
            
            
            
            
            
            
            
            
             KNOWLEDGE MANAGEMENT SYSTEMS?
            
            
            
            
            
            
            
             TIMOTHY W. HYDE
             COMP 5910
             31 Mar 98
             TABLE OF CONTENT
             TABLE OF CONTENT ii
             INTRODUCTION 1
             WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM 1
             Technologies 2
             WHY USE IT 2
             Advantages 2
             GOAL 3
             SAMPLE PRODUCT 3
             WINCITE 5.0 3
             INTRASPECT 1.5 4
             CHANNELMANAGER 2.0 4
             Premise #1 4
             Premise #2 4
             BACKWEB 4.0 5
             CONCLUSION 5
             WORK CITED 6
            
             INTRODUCTION
             In today's information based society, knowledge is power. By knowing their
             customers a business will have the ability to build products coveted by their customers.
             If a company is to get ahead in business today, they need to have a firm grasp on how to
             get the best production out of their employees. One way to help employees be all they
             can be is to provide them with the tools necessary to do their job. With the explosion of
             the service industry, today more than ever what employees need to do their job is
             information. Information about warehouse and store inventories, hot and cold selling
             merchandise and most importantly information about the customers they service.
             Software developers have heeded the call of the corporate leaders and are creating
             technology to help managers collect the data they need and put it in a useful form. This
             paper will discuss the emerging knowledge management systems being used today, in an
             attempt to take advantage of the enormous databases which have been created.
             WHAT IS A KNOWLEDGE MANAGEMENT SYSTEM
             Knowledge management is at various stages of development in American
             businesses. Some companies are just taking their first steps toward identifying and
             organizing the components of their information systems. Others have already recruited
             knowledge managers and are looking to revamp and improve established system. The
             tool...