s and relays these views to management. Pay, working hours, holidays and changes to working practices are the sort of issues that are negotiated. However, not all views will be taken on board by management; there may be a difference of opinion between them and union members. Negotiation, therefore, is about finding a solution to these differences. This process is also known as collective bargaining.
             "In many workplaces there is a formal agreement between the union and the company, which states that the union has the right to negotiate with the employer. In these organizations, unions are said to be recognised for collective bargaining purposes."
             People who work in organizations where unions are recognised are better paid, and are less likely to be made redundant than people who work in organizations where unions are not recognised.
             Most collective bargaining takes place quietly and agreements are quickly reached by the union and
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