With today's marketplace filled with tough competition, the ability to hire and retain employees who have the best skills and educational background is a vital ingredient in the success and growth of every company. Successful hiring can be expensive and time consuming. Unsuccessful hiring can be disastrous to a company's health. Employee turnover is an expensive and time-consuming task. One of the essential ingredients in reducing employee turnover and ensuring that selected candidates will contribute to the overall success of the organization is selecting a candidate with the skills and the right personality traits and work habits to fit the position.
             Knowledge can be learned, experience can be acquired and skills can be taught. More often than not, teaching personality and work habits is virtually impossible. For example, a retail clerk can be easily taught to operate a new cash register but cannot be taught how not to steal. A customer service employee can be taught to access a customer database using a computer system but cannot be taught to maintain a pleasant attitude while dealing with an upset customer.
             Personality traits and work habits are developed by the individual. They are not skills that can be easily taught. There has been a lot of research carried out over the years with regard to personality types. There are sixteen distinct personality types in the currently most widely-accepted personality type model. (Carl G. Jung, and Isabel Briggs, 1993) Each type has its own characteristics, which can be identified in individual personalities. Elaborating on each type of the personality is beyond the scope of this essay.
             Often companies will emphasize the specific skills required for a position and overlook the necessity of matching the personality traits with the position. Later they fire the employees for poor behaviors. These behaviors include lack of enthusiasm, aggressiveness, absenteeism, unwillingness
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