r than have a person take data from one machine and input into another. Service management is the third function of EC. This is the application of technology to improve the quality of service. A good example of this function is any courier company web site. It permits customers to track shipments and schedule pick-ups 24 hours a day worldwide without having to talk to a customer service representative. Customer service is greatly enhanced due to the capabilities of the site. The final function EC is transaction capabilities. This provides the ability to buy and sell on the Internet or some other on-line service. The retail Web sites of Amazon.com and Drugstore.com offer good examples. The primary purpose of these sites is to sell the company's supplies, although they do combine other funct
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