a positive way, therefore creating constructive conflict, or it can be dealt with in a negative way, therefore creating destructive conflict. Being able to recognise the difference between constructive and destructive conflict, is essential in ensuring that our opinions are heard and that we remain open to others opinions.
             To better understand how to deal with conflict effectively, it is important that we understand the course that the conflict process follows. There are five basic stages that the conflict process follows: potential opposition, cognition and personalisation, intentions, behaviour and outcomes. (Robbins, 1998).
             Stage one of the conflict process includes the presence of conditions that have the potential to create conflict. Whilst these conditions themselves may not directly cause the conflict, one or more is required for a conflict situation to arise. These conditions can be broken into three general categories: communication, structure and personal variables.
             While the factors in stage one may cause frustration. Stage two will serve as an actualisation of the potential for opposition. At this stage conflict branches into perceived and felt conflict. Perceived conflict is not personalised, but rather an awareness by one or more parties of the existence of conditions that create opportuni
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