s caused in route. When loading 18-wheelers with packages, employees are instructed to build walls with matching boxes and to fill in between each wall with more packages to secure the load during transportation. This type of handling also ensures a quality of service that benefits the customer.
             UPS also offers a service for preferred customers. Preferred customers are high volume shipping and receiving commercial customers. Preferred customers can ship at a discounted rate because they compose nearly half of UPS's total business. "As an integral part of the program, Preferred Customer Associates work to ensure a higher level of problem resolution by answering questions and handling concerns for Preferred Customers on a timely b
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