ention of the automobile. By the late 1920's the automobile
was becoming commonplace and restaurant operators sought to capture the business of
motorists. Chain restaurant's concepts and certain chains are stronger or more prevalent
in certain parts of the country than in others. Specific regions of the country will support
certain restaurants and food items more than others. This knowledge can assist owners
and mangers in improving the odds that their operation will be financially successful.
Menus cannot be written without the knowing the customer. It takes considerable
insight of customer demographics and psychographics to write an effective menu in terms
of the items it lists and the price points it pursues. In the past the independent restaurant
operator knew many of the customers. Today, in corporate restaurants, the personality of
a manager, or Maitre d', or chef is not the primary vehicle for establishing and maintaining
the personality and image of the restaurant concept. The menu is always written with the
taste and food preferences of the clientele first and foremost in mind. Menus are made up
of food courses served in a sequence from appetizer to dessert. Management's task in
menu develop is to constantly monitor trends and customer preferences; these are
occurring more rapidly than ever as consumers become more cosmopolitan in their taste
and expectations. The rule is "know your customer and have a good menu and marketing
plan." An operation based on guesswork and haphazard decision making is bound to fail.
When you use well-tested marketing techniques to develop and finalize your menu you
have laid the groundwork for success in the restaurant industry.
The menu may be the most important document you will ever write for your
restaurant. The menu should communicate the personality of the restaurant. Radio,
televis...