Guapo's Sports Café: Service Blue Print
Good planning and flowcharting layouts are important keys to success in the restaurant industry. Too many restaurants are having serious operating difficulties today because these points have been ignored. There is one good reason for the flowcharting analysis, it is because a restaurant cannot afford to loose good customers and similarly cannot afford the extra time for serving them. In today's fast paced environment more and more people are looking for faster service as well as a friendly environment. In order to retain and attract customers a restaurant must meet all of their expectations. I have chosen to analyze Guapo's Sports Café as part of my flowcharting analysis. The following will provide an in depth look at the service operations.
The following will present the steps in providing services to customers in a restaurant industry.
1.) Customers are seated when they enter the dinning room. After they are seated menus are handed and their water glasses are filled.
2.) Their drink orders are taken and the waiter prepares the beverage if nonalcoholic or gives order to the bar tender.
3.) The waiter picks up the cocktails at the bar while the guests are studying the menu.
4.) The beverages are served to each customer, after which the order is taken, provided selection has been made.
5.) The soup/salad order is given to the chef.
6.) Chef prepares soup or salad and gives the order to the waiter.
7.) The waiter delivers the salad/soup order to each customer.
8.) The waiter gives dinner order to the chef.
9.) The chef prepares dinner order and give order to waiter.
10.) The waiter delivers dinner to each customer and refills their drinks.
11.) The waiter delivers check to the customer.
12.) The waiter receives payment for the meal and brings change to customer if paid in cash.
13.) If paid with a credit card the waiter must run card throu...