Online business has become more prosperous in today's marketplace than it has been in the past, when computers were not as popular. With special software that eliminates the jobs of customer service personnel, along with new ad campaigns and e-alliances, Internet commerce continues to thrive. Even non-profit organizations benefit from the people who manipulate the Internet as a source of income. Some websites supply services that help people sell their own items; others base their websites on both the Internet and in the real world. "Business to Business" connections are being made between corporations and are failing repeatedly and causing many e-failures.
             Some computer companies have eliminated the job of customer service clerks by using a sophisticated method developed by IBM. They call this system "BELL." BELL is an interactive phone/computer based answer machine. Unlike other troubleshooting phone services, BELL answers questions specifically and diligently. Using and owning this software is expensive, but it is a huge money saver because there are fewer employees to pay. With software like this, e-Companies can provide better help for their customers without the use of a single human being. Cutting down person-to-person interaction seems to be the key lately as long as customer satisfaction results are the same. High-tech and low-tech companies all share the same need and desire to have software that can help users interact with the company from their own homes. In today's marketplace, almost all businesses want to tap into the power of the net (Brown, Online).
             Another reason web industry is on the rise is advertising. Web companies graciously accept the opportunity to "trade banners" with other websites. Websites receive a certain number of hits per day, and that is their ticket to advertising money. Owners can charge any price they want for other webmasters to post ads ...