sential that the client feels respect and acceptance for the person who is listening, as it can prove very difficult to talk about a sensitive or personal subject to another person. A key element is the listeners ability to look at the situation from the clients reality and to develop and show Empathy. This puts emphasis on the fact that you understand the clients feelings and thoughts and accept them without judgement, you are experiencing the clients reality as far as you possibly can.
             You must not give your client false hope that you can fix problems, this could
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