In today's society things are communicated to us through many different forms. We receive information through television, radio, newspapers, magazines, the Internet, and email but it seems we have forgotten one of the fundamental ways of communicating...simple person-to-person conversation. Personal contact and the daily dialogue that comes with that is often missing in many of our personal and professional relationships today. We often hear that good communication is the key to a successful marriage, why then should we expect this to be different in the workplace? Doesn't it seem like a simple idea that the same formula for success would be true in business? Too often we hear about the lack of communication or the destructive communication that occurs in the workplace. In today's business world the open, positive communication that was once used to help solve the problems inside organizations have given way to gossip and silence. Neither the amount of educated, experienced, or talented people an organization employs nor the amount of money it has will determine how an organization fairs, but instead it is the communication and character that the leaders and employees alike display that will ultimately lead to the success or failure of an organization.
             French pilot and writer Antoine de Saint-Exupery wrote in his book WIND, SAND and STARS, "If you want to build a ship, don't herd people together to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea." Isn't this the type of motivation we would all like to see in the workplace? It isn't the monotonous and menial tasks that we get fired up about but it is in striving for the best end result that ignites us to produce good, honest, hard work. Employees who are in the "lower" ranks or at least those who are thought and treated as such by management see only...