or work, a change program through which the goals may be pursued, and often, one or more discreet steps. (Cournoyer, 1999, pg. 224) I did not use this skill as I was so focused on making Sheila comfortable as she felt that her problem was unimportant and materialistic. Once I had introduced myself and she followed I went right into listening to her talk and spent time making her feel at ease.
             Social workers want their body language to communicate attention and interest in the other, as well as caring, concern, respect, and authenticity. (Cournoyer, 1991, pg. 68) Attending is one aspect of body language, which according to Cournoyer (pg. 69) is to encourage the other to express themselves as fully and freely as possible. I believe that I did this by sitting facing Sheila at a distance of three feet with my feet on the floor and my hands in
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