e individual and their needs. I didn't say your needs but your customer's needs. The smile is easy but you can't show a caring for their needs unless you know what those needs are. You'll need to initiate conversation to find out. I'm sure you've heard this and it's true, you don't initiate conversation with, "May I help you?" The customer can answer, No, and then you have nowhere to go. Instead, be friendly asking them an open question. This can be "How is the weather outside?" or "What do you think of this display my boss had me set up?" Those phrases let the individual talk in a non-threatening way. "Can I sell you something?" or "Can I help you?" are challenging phrases that can close off a conversation quickly. Avoid them like the plague.
             While you're talking and asking questions, don't insult the customer. This means listen to the customer's likes and dislikes. Stay away from their dislikes, as you can easily open a powder keg. Most of all, be a friend by treating them as you'
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