it is correctly said that the
             employees who are treated well will in turn treat the customers well. To
             establish the process internally one has to establish a high degree of
             participative management, decentralize the hierarchical power structure,
             create enough autonomy within the organization and develop work groups.
             These are also the fundamental concepts of employee empowerment.
             Let us now to look at the personal impact that is made by the whole
             process of empowerment. Let us take the example of a grocery store in Devon
             called Fresh Fields in Devon, Pennsylvania. The store is a major seller of
             health foods in the locality. An individual visited that store and just
             went to the bakery counter to find out what was available, and he was very
             fond of cookies, and naturally looked at the cookies. He was very fond of
             cookies but had been advised not to take too many of them, and due to that
             reason, he desisted from buying any cookies. To be careful about his health
             ...