s. A knowledge management
systems is an integrated multifunctional system that can support all main knowledge
management and knowledge processing activities.
Knowledge management systems are difficult to understand because the business
processes it strives to computerize doesn't exist in the real world for most organizations.
Unlike replacing a machine such as a typewriter or an office procedure such as document
control, businesses have been trying unsuccessfully throughout the 20th century to make
knowledge management a reality. Excluding those companies whose entire business is
knowledge management, there's no obvious, proven model to follow. However,
knowledge management can be described by stepping back from technologies and
products and taking a high-level view of the business issues before jumping into
A Knowledge management system is a program that provides companies the ability
to gather its collective expertise. Valued at $1.5 billion in 1996 and slated to increase to
$5 billion annually by 2000, the development of knowledge management systems is big
business. The appeal of knowledge management reaches all types of firms, including
automakers and consulting firms. With the decentralization of many businesses the focus
on knowledge management has increased. Many of today's managers fear that corporate
knowledge is being wasted because no one knows what vast knowledge exists.
Knowledge Management software helps support its users in their efforts to collect
information, to organize it, to collaborate around it, thus allowing a means to search and
discover knowledge contained in the group memory, so that it can be reapplied or
extended, and reused. It does this by using a server to capture information from various
electronic information sources This allows individuals and groups to capture information,
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