ion of regular customer order, creating backlogs, and frustrating employees by causing them to deviate from normal efficient operations.
             A straightforward fix for this problem would be to simply stop taking the special orders from the sales representatives. The advantage of this action would that the normal operations of the department wouldn't be interrupted and there is a greater possibility that all orders will get out on time. The disadvantage of this is that Norman may not get the favorable reviews from the sales representatives he was once getting.
             Another possible solution for Norman is to set up priority accounts with large or special clients. These accounts could be handled through the regular channels of the sales office, but they would carry a classification as urgent. This would ensure expedient delivery of good while reducing confusion because they would appear as regular orders to the sh
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